Planning Change in the Workplace

Planning Change in the Workplace

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qIn this workbook we will look at the forces behind change, both in the general environment and within your organization, and the opportunities and threats they can present to both your organization and your team. We will look how you can describe the changes taking place and assess their costs and benefits, and plan their introductionq--Page x.Some organizations spell out the procedures in manuals or guidelines that define what people should do. ... However, procedure manuals are less use in customer service and professional activities, where the quality of the service is down to the personal interactions between people. ... are less satisfied than when they are working from detailed product knowledge and high level customer service skills!

Title:Planning Change in the Workplace
Author: Institute of Leadership & Management,
Publisher:Routledge - 2012-04-27

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